求人内容

We are looking for a Customer Success Manager (CSM) to act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out Customer Success Manager to help clients unlock the full potential our solution delivers.
The CSM must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customer’s strategic business goals.

Duties/Responsibilities

  • Drive adoption of Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
  • Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.
  • Work with customer to design their Customer Security Strategy aligned with philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
  • Support the Sales Team with customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
  • Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
  • Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.

応募資格

Qualifications

  • 6+ years of customer-facing organizations (i.e. Customer Success Manager, Account Exec/Account Manager or Sales Engineer).
  • Ability to work in a fast-paced, results-oriented culture.
  • Excellent interpersonal skills and manage relationships at all levels of the company.
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
  • Excellent written and verbal communication skills.
  • Strong presentation skills.
  • Extremely well-organized and analytical with an ability to work well under pressure.
  • Strong Team player as well as a proactive individual contributor.
  • Ability to grasp Basic / advanced technical concepts and strategy of Solution.

求人詳細

職種
Renewal Sales
勤務地
Tokyo
給与
¥15,000,000 年収
必須言語
英語 (基礎会話)
応募期限
May 21, 2020 00:00



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