We are looking for a Customer Success Manager (CSM) to act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out Customer Success Manager to help clients unlock the full potential our solution delivers.
The CSM must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customer’s strategic business goals.
- Drive adoption of Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
- Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.
- Work with customer to design their Customer Security Strategy aligned with philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
- Support the Sales Team with customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
- Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
- Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.