求人内容


Job Summary

The leading cyber security company in Japan is looking for client-side technical support engineer with strong Windows background to join our growing support team in Japan.

Duties/Responsibilities

  • Troubleshooting of client side part of security solution (mainly Windows)
  • Responsible for client-side customer requests under defined SLAs
  • Escalating difficult cases if necessary

応募資格

Qualifications

  • Excellent Windows (mostly 7, 8, 10) troubleshooting skills (e.g. Windows slowness, freezes)
  • Knowledge of Windows services and boot process of Windows desktop machine (servers like IIS, MailEnable, Exchange etc. are _not_ needed)
  • Clear understanding of investigation steps and the questions to ask customer during technical investigation
  • Extensive experience supporting Japanese customers in Japanese (both phone and email)
  • Superb knowledge of troubleshooting tools for Windows (process monitor, process explorer, etc.)
  • Logical thinking
  • Excellent communication skills
  • Be able to explain highly technical things to the customers at various levels of technical knowledge
  • Networking knowledge (TCP/IP), understanding different types of proxies
  • Be able to troubleshoot networking problems with wireshark
  • Able to work independently with minimum supervision while constantly providing feedback to the relevant stakeholders
  • Enjoy learning new things and working in fast-paced environment
  • Native Japanese language
  • English (reading/writing) to be able to escalate issues to HQ support
  • Ability to debug applications using Windows memory dump files
  • Knowledge of remote package distribution software under Windows used in Japan (e.g. Skysea, etc.)
  • Powershell scripting, WMI knowledge
  • Ability to troubleshoot Mac and Linux services
  • Understanding the basics of cyber security

求人詳細

勤務形態
正社員
職種
Support Engineer
勤務地
Tokyo
給与
¥13,000,000
業種
IT
応募期限
April 16, 2020 00:00



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