求人内容

As a Support Manager, you will lead members of the Support Engineer team, including day to day management and professional development. Direct responsibility for customer interactions/communications while acting as support liaison between customer, Product Management, R&D and Business units.

What You Will Do

  • Work with the team on troubleshooting and determining the root cause of the issues, suggesting workarounds and solutions.
  • Collaborate with global support team, operations, product and developers
  • Manage the escalation process within the support team; ensure best service level coverage, as well as providing ongoing, timely updates on new issues,
  • Provide technical training/mentoring on new product features, workarounds and processes as needed.
  • Develop and implement procedures, methods and processes to keep operational efficiency and mitigate risks to achieve team results.


応募資格

What We Are Looking For

  • 5+ years of support management experience
  • Advanced knowledge of operating systems, storage and networking
  • Service oriented, very strong interpersonal and communication skills
  • Excellent Windows (mostly 7, 8, 10) troubleshooting skills (e.g. Windows slowness, freezes)
  • Ability to lead complicated processes and come up with creative solutions
  • Strong technological background is a major advantage
  • Fluent proficiency in English is an advantage
  • Consistently maintains the highest standards of professionalism when interacting with team members, management, members, owners and guests.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.

求人詳細

勤務形態
正社員
職種
Support Engineer
給与
¥12,000,000
必須言語
英語 (日常会話)
業種
IT
応募期限
April 23, 2020 00:00



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